Sydney, South West & M5 Corridor, Casual
25 Jul, 2014
Work Flow Scheduler
Call Centre Scheduler
Our client, Australia's leading construction, mining and services contractor has a requirement for a suitably experienced and qualified individual for a 9 month contract role as a Work Flow Scheduler in Kingsgrove Sydney.
The primary focus of this position will be to coordinate and prioritize site specific work flow / job order assignments to field service staff and contractors with in the region. In this role you will be responsible for overseeing up to 10 inbound call center team members assisting in trouble shooting and prioritizing day to day work flow orders.
You will be required to have:
At least five years Call Centre/Customer Service experience with a majority of those years at leadership level.
Work flow and resource scheduling experience is essential.
Proven record in development and implementation of process and procedures
Leading and motivating a multi-skilled team to achieve set objectives;
Building effective teams and enc
Job Category: Call Centre & Customer Service